1. Order Eligibility
Refund requests are accepted for eligible orders that arrive damaged, incorrect, or are not delivered as confirmed. Requests must be submitted within 24 hours of delivery.
2. Non-Refundable Items
Customized meals, completed subscription billing periods, and redeemed promotional items are not refundable unless there is a verified service issue.
3. Refund Method & Timing
Approved refunds are returned to the original payment method. Processing time depends on your card provider and may take between 5 and 10 business days.
4. Subscription Cancellations
You may cancel subscription renewals before the next billing date. Charges for already-processed billing cycles are not refundable.
5. Contact
For refund support, contact our team through the contact page with your order number and a short description of the issue.